1.1 "Neurosly", "we", "us" and "our" refer to MB Etalona, a small partnership (mažoji bendrija) established under the laws of the Republic of Lithuania, whose company details appear in the Company Information section below.
1.2 "Platform" means the Neurosly website at www.neurosly.com together with any Neurosly-branded application we make available through official channels.
1.3 "You" and "User" mean any person who visits, registers on, or otherwise makes use of the Platform.
1.4 "Content" and "Services" mean the digital wellbeing programs offered through the Platform, including audio-guided hypnotherapy and relaxation sessions, habit-change programs, educational materials and any related features.
2.1 By opening an account, purchasing a subscription, or simply using the Platform, you confirm that you have read and understood these Terms and that you agree to them, together with our Privacy Policy and any additional rules we publish on the Platform.
2.2 If anything in these Terms is unacceptable to you, your only remedy is to stop using the Platform.
2.3 We may amend these Terms from time to time. Where a change is significant, we will let you know by email or by a clear notice on the Platform before it takes effect. Using the Platform after that point means you accept the updated version.
3.1 Neurosly gives you access to a library of professionally produced audio wellbeing content — including guided hypnotherapy sessions, relaxation and stress-management recordings, behavioural-change and mindfulness programs, wellness coaching materials, and programs designed to support healthier everyday habits.
3.2 Everything we sell is digital. Once your subscription is active, your program is available straight away through your account — nothing is shipped and there is no physical product.
You may only use Neurosly if you are at least 18 years old (or older, if the age of majority where you live is higher).
Everything you tell us when registering must be true and up to date, and you agree to keep it that way.
You may only pay with a payment method that belongs to you, or that you are clearly authorised to use.
Your access is for your own private, non-commercial use. You may not resell, share commercially, or otherwise exploit our Content.
Your login details are yours alone — do not share them with anyone. You are responsible for everything that happens under your account. MB Etalona is not liable for losses, unauthorised purchases or data exposure that result from you sharing credentials or failing to keep them secure. If you think someone else has accessed your account, email us straight away at support@neurosly.com.
5.1 All audio recordings, text, designs, software, trademarks, logos and other materials on the Platform belong to MB Etalona or to partners who license them to us, and are protected by copyright and other intellectual-property laws worldwide.
5.2 While your subscription is active, we give you a personal, non-exclusive, non-transferable and revocable right to use the Content for your own private purposes.
5.3 You may not copy, share, alter, publicly perform or commercially exploit any part of the Content without our prior written permission.
5.4 If you breach this section, we may suspend or close your account immediately and pursue any legal remedies available to us.
6.1 Because our Services are digital, they are treated as delivered in full the moment your program becomes available in your account.
6.2 As a rule, payments are non-refundable once a billing period has started and access has been provided.
6.3 Satisfaction guarantee. If you are a new subscriber, you may ask for your money back within 30 days of purchase provided you have genuinely tried the program — meaning you have completed at least eight core sessions — and it still hasn't worked for you. Write to support@neurosly.com and include confirmation of the sessions you completed.
6.4 Trial-related charges. If you cancelled a trial in time but were charged anyway, contact us within 14 days of the charge and we will refund it.
6.5 EU right of withdrawal. Under Directive 2011/83/EU, by requesting immediate access to digital content you expressly consent to delivery beginning at once and acknowledge that you lose your statutory 14-day right of withdrawal once the content has been made available to you.
How we handle your personal data is explained in our Privacy Policy, which forms part of this agreement. We process data in line with the GDPR and applicable Lithuanian law, protect it with industry-standard security measures, and honour your rights to access, correct, delete and port it. To exercise any of those rights, contact support@neurosly.com.
We work hard to keep Neurosly online around the clock, but we cannot promise uninterrupted access. Maintenance windows, updates and technical faults — including failures of third-party providers we rely on — may occasionally make the Platform temporarily unavailable, and we accept no liability for such interruptions.
The Platform and all Content are provided "as is" and "as available", without warranties of any kind, express or implied.
To the fullest extent the law allows, MB Etalona is not liable for indirect, incidental, special, consequential or punitive losses of any kind. In all cases, our total combined liability to you is capped at the total amount you paid us in the 12 months before the event that gave rise to the claim.
We offer several subscription options (for example 7-day, 1-month and 3-month plans). The plan name reflects the recommended length of your programme; all plans are billed on a weekly renewal cycle as described in section 10.4. The applicable prices are always shown to you before you buy, and prices may change over time with advance notice.
Each plan may include an introductory sign-up fee and a trial period, after which the recurring renewal rate applies automatically. The exact prices, currency, trial length and billing cycle applicable to your plan are always displayed clearly at checkout before you complete your purchase, and are confirmed in your order confirmation. All prices include applicable taxes where the law requires.
10.4.1 Regardless of the plan name or programme length you select, your subscription renews automatically on a weekly cycle: your first renewal charge is taken 7 days after your initial purchase, and every 7 days thereafter, until you cancel. We bill in weekly cycles so that we can continuously verify that your plan remains effective and useful for you, and adjust your programme where needed.
10.4.2 Renewals are billed at the standard weekly rate shown at checkout, which can be higher than an introductory or promotional price you paid initially.
10.4.3 The exact weekly renewal amount applicable to your plan is displayed at checkout before you complete your purchase and confirmed in your order confirmation email.
When a trial ends, the standard subscription price is charged automatically unless you cancelled during the trial. Trials are available to first-time subscribers only.
If we raise the price of a plan you are already on, we will tell you at least 30 days in advance. New prices apply to new subscribers as soon as they take effect.
10.7.1 If you turn on One-Click Purchase, you agree that we may store an encrypted payment token and process future purchases without asking you to re-enter payment details each time.
10.7.2 The feature uses industry-standard encryption; your full card details stay with the payment processor — we hold only the token.
10.7.3 You can switch One-Click Purchase off at any time in your account settings.
11.1 You can cancel whenever you like, in either of two ways: (a) directly in your member dashboard at neurosly.com/members/cancel (Settings → Cancel my plan), where cancellation takes effect immediately; or (b) by emailing support@neurosly.com with the subject line "Subscription Cancellation Request", including your full name and the email address on your account.
11.2 Email cancellation requests are processed within 72 hours. In all cases, cancellation stops all future renewal charges and you keep access until the end of the billing period you have already paid for.
11.3 Early cancellation fee. If you purchased one of our reduced-price introductory plans, cancelling the subscription is subject to a one-time €5.00 early cancellation fee, charged to your saved payment method at the moment of cancellation. This fee partially offsets the discounted introductory pricing you received. Plans subject to this fee are identified as such on the cancellation page before you confirm. Standard-price plans cancel free of charge.
11.4 Deleting your account does not cancel a live subscription — cancellation is a separate step.
11.5 If you subscribed through the Apple App Store or Google Play, you must manage and cancel that subscription directly through the relevant store.
These Terms are governed by the laws of the Republic of Lithuania. If you have a complaint, contact us first at support@neurosly.com — most issues can be resolved quickly. Consumers in the EU can also use the European Online Dispute Resolution platform at ec.europa.eu/consumers/odr. Disputes that cannot be settled amicably are subject to binding arbitration under Lithuanian procedure.
These Terms together with the Privacy Policy make up the whole agreement between you and MB Etalona regarding the Platform. If a court finds any part of them unenforceable, that part will be adjusted only as much as needed, and the rest stays in force. The Terms are written in English, and the English version prevails over any translation.
You agree to compensate and hold harmless MB Etalona and its members, managers, officers, employees and agents against any claims, damages and costs (including reasonable legal fees) arising out of:
You may end this agreement at any time by cancelling your subscription. We may suspend or close your account without notice if you breach these Terms, engage in fraud, if the law requires it, or if we reasonably believe there is a security risk. When the agreement ends, your right to use the Platform ends with it.
Our support team can be reached at support@neurosly.com or through the contact options on the Platform. We aim to answer every message within 48 business hours.
We want everyone to be able to use Neurosly. If you need an accommodation, or you run into an accessibility barrier anywhere on the Platform, please tell us at support@neurosly.com.
These Terms were last updated on July 18, 2026. When we make significant changes, we will notify you by email or a prominent notice on the Platform. Continuing to use Neurosly after such a notice means you accept the new version.